When viewing chats in the All view, it would be helpful to have a small icon or a dedicated column showing the Assigned owner for each chat. Currently, I have to jump around within the All view to find the conversations assigned to me while also monitoring other ongoing chats.
It would be great if the All section could auto‑sort and clearly label where each chat belongs, including which ones are still unassigned. This would make it easier to stay organized without constantly switching between different views. You would get the benefits of the All and Unassigned/Owned Views together, with easy access to your own chats and the capability to go and support a teammate in a quick chat or grab an unassigned one.