Side conversation should use same brand as the conversation it is started from | Community
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Side conversation should use same brand as the conversation it is started from

Related products:Core Inbox
  • September 17, 2025
  • 0 replies
  • 32 views

Pamela Van Gasse
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Response from the Support team : 

So I have just checked with one of our engineering teammates and they have confirmed that the side conversation creation flow creates conversations through the standard email conversation flow, but never accesses parent conversation brand data or inherits any brand configuration.

When setting a brand in a conversation, the goal is to have a specific signature. It is unacceptable that when you send a side conversation, a different brand is being used.