Side Navigation for Help Center (like Intercom's own Dev Docs, and Gitbook) | Community
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Side Navigation for Help Center (like Intercom's own Dev Docs, and Gitbook)

Related products:Knowledge & Help Center
  • May 15, 2024
  • 4 replies
  • 32 views

Hi everyone,

I was super disappointed after investing into Intercom to see that the side navigation that is available in their own Intercom Dev Docs isn’t an option at all in their customer-facing Help Center platform.

 

This is an official request to make it easier to navigate the hierarchy of articles, which Intercom already believes is important :-)

 

Here’s example of Intercom’s Dev Docs:

 

 

And here’s example of Gitbook, which is fantastically organized:

 

 

Who’s with me?!

4 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • May 21, 2024

Hi @Me3 Admin 

Jennifer here from Intercom

Thanks for this feedback, I will pass it on to our Product Team 🚀

Whenever we do release new features, we announce them on the Product Changes page, so I would recommend keeping an eye there. 👀


Jennifer K
Intercom Team
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  • Intercom Team
  • May 21, 2024
NewDiscussion ongoing

  • New Participant
  • November 20, 2024

Such a basic simple feature. Wanted to have all within intercom. Without this we need other tools :/


Nur Nahid
Expert User ✨
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  • Expert User ✨
  • November 20, 2024

Yeah this would be beneficial.