I have a specific use case where, every time, I send a reply via a macro and then manually add a note to the conversation. The reply is telling the customer that everything is done except that they have to open an email we sent to them. The note that I leave after is just saying “Can close once customer does X.” Once they’ve completed the task, I close the chat with no further reply. It’s just a way for me to easily know that there’s no real further action required on these chats, and that I’m only keeping them open until the task is complete.
I know that I can make one macro that sends the reply and then create another macro that adds the note, but I'm wondering if there’s a way to do this with a single macro.
