We would like a singular point within the knowledge base on intercom, where all of our information/data/knowledge/processes are kept in one place. This would include; public articles, snippets, guidance, workflows and tasks, query types/tags all broken down for the information, by customer issues and enquiries.
We would like to, for example, have this listed by the query type, where any information lives related to the topic as well as how we would handle it and how Fin/our workflows would handle it. We want this to be in one place so that we can spot duplicates and gaps and have information updated on a master document without having to duplicate the work or update multiple sources.