Sound notification management

The ability to use different notification sounds for email/phone/chat. As of now they all sound the same. 

Hello, it would be very helpful if notification sounds could be separated for old and new chats. Additionally, please consider adding an option to mute notifications for new messages from a client after the first message (any message from the client beyond the initial one).

Under high workload, it becomes difficult for managers to keep track of chats, as all active conversations produce sounds. This often forces staff to mute the entire tab, which can result in missing new chats. Similar functionality is already implemented in other solutions, for example Salesforce, and has proven effective.

We hope you can consider this in a future update.