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Survey Results in API or webhooks

Related products:Integrations, API & Custom Actions
  • March 31, 2023
  • 5 replies
  • 57 views

Hi,

 

we need to be able to pull survey results, specifically for NPS scores, into our BI tools such as Hevo or Fivetran, at the moment there is no way to get the history of who scored what when through these tools because you do not make them available through the API and I cannot build it myself as it is not included in webhooks.

 

Thanks

5 replies

Milan
Top Expert ✨
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  • Top Expert
  • April 2, 2023

Jennifer K
Intercom Team
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  • Intercom Team
  • June 20, 2023
NewDiscussion ongoing

  • Author
  • New Participant
  • June 20, 2023

It partly defeats the purpose of the API and data analytics tools having to do that on top.

We may be able to but a lot of the tools for integration are not straightforward when it come sot webhooks. 
 


Michaela Hone
Intercom Team
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  • Intercom Team
  • October 4, 2024
The following idea has been merged into this idea:

All the votes have been transferred into this idea.

I agree this should be able to be synced to other places like Metabase.  We can already get CSATs and AI customer satisfaction amongst a ton of other things but not NPS data.