Switch a public article to internal and vice versa

Hi ​@Jo Bigg 

Jennifer here from Intercom

Can you elaborate on why this would be useful so I can pass it on to our Product Team for you?

 

​@Jennifer K this would be really helpful for articles that share the same content or almost the same content, for things that are going to repeat across other articles. Currently I select all the content from one article and paste it into a new article, then make changes (if any) on the pastes content - not ideal but it works. By having an option to clone an existing article, would really help a lot.

Upvoted this! Our team built our full knowledge base with Public articles so that Fin/Copilot could use them in their responses. We then decided we wanted to bulk change the articles to Internal articles, so that customers could not access them, but Fin/Copilot could still use the content. There’s not an option for us to do this with the current Intercom functionality unless we went one by one and copied/pasted the Public article content into brand new Internal articles.