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Synchronize verified articles of Notion database

Related products:Integrations, API & Custom ActionsFin & AI
  • February 19, 2026
  • 1 reply
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Today Intercom allow users to sync up the public and the internal articles with a Notion database. The issue is that most Notion database contains outdated articles. This leads Copilot and Fin AI to provide wrong advises.

Notion provide a native feature to encourage the verification of articles: https://www.notion.com/help/guides/verify-knowledge-your-teammates-can-trust-with-page-verification 

Then verified articles holds a badge ‘Verified’. This is then very easy using Notion API to filter verified articles only. Having the possibility to automate Intercom articles on verified Notion page would be a great feature to improve the answers of Intercom AI.

Note that this is possible to select manually articles from a Notion database but the maintenance of the page to synchronize is way to costly for medium / large companies.

1 reply

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Hi Jean—just sent you a DM, might have a solution for this.