Tag tracking: view automation path that are adding a particular tag | Community
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Tag tracking: view automation path that are adding a particular tag

Related products:Workflows
  • September 23, 2024
  • 3 replies
  • 29 views

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In the Settings > Data > Tag, add a column with a clickable number that shows the number of path within automation (Workflows and Custom Answers) that are adding this tag. When clicking on the number, a clickable list of Workflows and Custom Answers is shown where the specific tag is being applied with an action. 
There should also be a line if the tag is being manually applied. 

Alternatively, there could be an additional filter when filtering searches by tags. The additional filter could just filter by method of application (manual, workflow, custom answer). Although this is less useful. 

Basically would be good to have a way to find what is applying each tag so we don’t have to rely on descriptive naming convention for the tags or accurate internal documentation. 

3 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • September 25, 2024

Hi @FrancoisM 

Jennifer here from Intercom

Thanks for this feedback 🙌 

Whenever we do release new features, we announce them on the Product Changes page, so I would recommend keeping an eye there.


Jennifer K
Intercom Team
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  • Intercom Team
  • September 25, 2024
NewDiscussion ongoing

  • New Participant
  • March 21, 2025

@Jennifer K Would love to have this feature built out!! With more tags using in our workflow and more people participating in the setting up automation processes, it starts to get complicated and one change could break other stuff. Considering AI and automation is the trends, this feature will become more valuable and crucial. 😀