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Talk to Transfer First for Teams

Related products:Phone
  • February 11, 2025
  • 3 replies
  • 41 views

Sam M13
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When selecting “Talk to Transfer First”, have the option to transfer to a team. This will help when they call the wrong product line and we need to transfer to a different team, but not a specific person. Still gives us that nice hand off so the customer doesn’t have to reexplain the issue, without forcing a specific teammate to take it every time.

3 replies

  • New Participant
  • July 3, 2025

This would make transferring actually usable. Without this, you are forced to blind transfer and if the team isn’t available it will ring forever without an option to go to VM. 


Paul D
Intercom Team
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  • Intercom Team
  • April 13, 2026
SubmittedReleased

Paul D
Intercom Team
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  • Intercom Team
  • April 13, 2026

Hi ​@Sam M13 - Warm transfer to teams in now available! Thank you for the feedback!