The ability to change the Workflow trigger at the beginning of a workflow | Community
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The ability to change the Workflow trigger at the beginning of a workflow

Related products:Workflows
  • July 8, 2024
  • 3 replies
  • 36 views

Jessica Quinn

It would be great to be able to change the path from the trigger block at the beginning of a workflow to a different block other than Block A so that if you want to change the actions at the beginning of the workflow, you will not need to manually move them all to block A and instead you can simply change the path from the trigger block to a different block instead that you may have already created. 

For example: If you have branches checking criteria in block A and later make the decision to move the criteria to the trigger instead, you will then have to move whatever was next after block A manually to block A, you currently cannot add the criteria to the trigger audience + delete block A + create a path directly from the trigger to block B

3 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • July 10, 2024

Hi @Jessica Quinn 

Jennifer here from Intercom

I will add this to the list for our Product Team 😊


Jennifer K
Intercom Team
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  • Intercom Team
  • July 10, 2024
NewDiscussion ongoing

Michaela Hone
Intercom Team
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The following idea has been merged into this idea:

All the votes have been transferred into this idea.