Hi Intercom, together with our team we are activating the ticket portal and wanted to share some ideas:
Ticket portal:
- Ability to add custom column: we’d think adding custom columns to a ticket will be super helpful for our customers to see our prioritization.
- Ability to assign more than one account to one ticket: Some of our customers work with multiple accounts, it would be great if we could assign multiple companies to a ticket so that they have the overview.
- Ability to hide accounts in the drop down list in the ticket portal (or star the ones you want to easily find)
Ticket creation:
- Ability to change the ticket type when a customer reports tickets themselves: we use tickets in the form of bugs and feedback. Sometimes our customers report something but it should rather be a normal request or feedback. It would be great if we could reverse the ticket into a conversation or into another ticket type.
