Allow users to export their own tickets from the ticket portal, and allow this to be restricted to own tickets only vs company-wide tickets.
Ticket attributes should include dates, requester, title, state.
Submitted
Ticket Portal Export
Our clients would benefit from this, as well! The ticket table is rather condensed, especially on smaller screens (screenshot below from a Macbook Pro 13”). This makes it difficult for our clients to read the titles and descriptions at a glance, resulting in them asking our team for an export. While we can easily do so in Intercom, it would be much more efficient for them to export the data themselves.
This was a feature available to customers in our previous support portal, and something they are requesting in the new portal. Our preference would be to allow them to search for tickets opened by them directly, but to also be able to export company wide tickets (not just tickets opened by the individual user).
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