Are there any plans to add more Ticket-specific Workflow triggers? I have ticket-specific SLA's, and can only get them to update automatically via Workflows based on the "ticket state is changed" trigger.
If a ticket-specific Workflows trigger such as “When a ticket attribute is changed” could exist, and then we could specify the attribute and the corresponding action based on it’s new value, that would be great.
+3Hi
Jennifer here from Intercom
Is there any suggestions for Triggers you would like that I could pass on to our Product Team on your behalf?
Hey Jennifer,
Thanks for your response! The concept I’m proposing is that for any (custom) attribute that is created for a Ticket, we can have the trigger for Ticket workflows be “when an attribute is changed” and then within the workflow or in the first step, specify which Ticket attribute that is.
Let me know if you have any follow-up questions!
Ian
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