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Translate conversation after handed over

Related products:Fin & AI
  • December 10, 2024
  • 2 replies
  • 22 views

Daniel Rönnberg
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With multilingual Fin, users can engage with the bot in multiple languages. However, when asking to talk to a support rep speaking a different language, it’d be beneficial for that support rep to quickly gain an understanding of what has been discussed before getting back to the user. 

2 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • January 6, 2025

Hi ​@Daniel Rönnberg 

Jennifer here from Intercom
 

Thanks for all this feedback, I will pass it on to our Product Teams on your behalf 🤞


Daniel Rönnberg
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Thank you, Jennifer! 😊