Translate help centre

Hi! We'd love to add our voice to this idea. 🙌

Being able to translate Help Center articles directly within Intercom, without relying on a third-party tool, would make a huge difference for us. Intercom keeps shipping so many great and advanced features, which is exactly why it stands out that built-in translation – something several other services have offered since 2023 (or earlier) – is still missing.

For us, it comes down to a few concrete needs:

• Built-in translation inside the Help Center, so we don't have to manage the workflow through external tools.
• Support for a glossary, so that product names, terminology, and tone of voice stay consistent across all languages.
• The ability to choose which articles get translated or not, since not every article is relevant for every market.

We currently have close to 250 articles in 3 languages, and we're planning to add more languages going forward. Without built-in support, this quickly becomes hard to maintain at the pace we're growing. 🌍

We've been customers since 2015–2016 and genuinely appreciate the product, but this particular functionality carries real weight as we look at our future setup. A built-in, glossary-driven translation feature would make it much easier for us to keep growing with Intercom.

Thanks for taking this into consideration – we're looking forward to hearing your thoughts! 🙏