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Translation in product tours

Related products:WorkflowsMessengerFin & AI
  • September 23, 2026
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Product Tours are not automatically multi-language like Help Center articles. 

  • All custom translation settings within Intercom don't impact the text we put in the tours. 

  • The content of the tour is not translated automatically to the viewer’s browser language.

  • If you want multiple languages, you need to duplicate the tour and manually translate each version.

  • The only part that follows the browser language is interface text (like the “Next” button), and only if that language is enabled in your Messenger languages.

If we're not benefiting from the existing translation and language support we've already set up in Intercom, there's no incremental benefit of using Intercom tours versus another provider.