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Turn off Fin for single conversation/ticket

Related products:Fin & AITickets
  • Oct 8, 2026 5:14 PM UTC
  • 3 replies
  • 43 views
Nick Reshatoff

Please allow us the ability to toggle off Fin replies for a specific ticket where we do not want Fin to be a part of the conversation.

3 replies

Conor
Super User ✨
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  • Conor
  • Super User ✨
  • Oct 9, 2026 9:42 AM UTC

Hey ​@Nick Reshatoff ! Can you share a little more about what you’re looking for here? Do you mean that when a conversation has Fin involved, that you want a way to no longer have Fin involved? That’s possible today, by assigning yourself and replying to the conversation. 

If you mean something else, let me know! 

Behind the scenes with Intercom setups from real customers: https://www.youtube.com/@support-stack | Get your recommended Support Stack episode: https://tally.so/r/RGagkl?utm_source=intercom&utm_medium=community_signature&utm_campaign=fin-quiz
Nick Reshatoff
  • Nick Reshatoff
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  • Oct 9, 2026 9:04 PM UTC

Hi ​@Conor more for creating new outbound tickets. Thats one great example of where it would be helpful to just toggle off any fin replies.

    Conor
    Super User ✨
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    • Conor
    • Super User ✨
    • Oct 12, 2026 4:06 PM UTC

    Ah, I see! Thanks Nick; are you using Simple Deploy, or do you have custom workflows set up that include Fin? 

    Behind the scenes with Intercom setups from real customers: https://www.youtube.com/@support-stack | Get your recommended Support Stack episode: https://tally.so/r/RGagkl?utm_source=intercom&utm_medium=community_signature&utm_campaign=fin-quiz
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