Fin is telling me “Right now, the “customer has been unresponsive” trigger only starts its timer after a teammate message, not a bot message. If the last message in the conversation is from a bot, the inactivity timer won’t begin. “
This completely defeats the purpose. The unresponsive follow up workflow should be able to fire off if the bot was the last one to respond.
We have special use cases where we still need to use this workflow rather than just handing everything over to an AI… so while Fin may be able to follow up, we need the granular control of this feature.