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Use CustomActions in Automated FIN Mails

Related products:Fin & AI
  • March 18, 2025
  • 2 replies
  • 25 views
N

Hi Team,

 

I hope you’re doing well.

 

Do you have a roadmap for when it will be possible to use custom answers/functions/actions in automated emails? Currently, it seems that custom answers are not supported in FIN MailAnswers.

 

This would be a great step forward for automation, making processes much more efficient. Are there any alternative solutions that I might have overlooked? 

 

I’d appreciate any insights you can share. Thanks in advance!

 

Best regards,

    2 replies

    Paul D
    Intercom Team
    Forum|alt.badge.img+2
    • Paul DIntercom Team
    • Intercom Team
    • March 24, 2025

    Hi ​@Nils Waning  - Custom Answers and custom actions are different features. Could you please clarify which feature you are referring to?

    Paul | Technical Support Engineer
    N
    • Nils Waning
    • Author
    • New Participant
    • April 1, 2025

    Hi Paul, ​@Paul D 
    sorry for that :) 
    I will use the custom actions to help FIN to answer the email. 
    It will also be helpful if custom answers with custom action included are available for mail answers.

    But main goal is: 
    Customer ask questions in email which cannot only be answered via Knowledgebase but with custom function.

    With the Chat - it works very good :) 
    But in the Email not - Email is not accessing custom actions. (or custom actions which are configured in custom answers)

    Hope this helps :) 

    Thanks,
    Br

    Nils



     

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