Proposed feature change
Allow the subject line of the conversation email notification for Fin Chat Simple Deploy conversations to reflect the topic of the conversation, ideally based on the first message the customer sends.
Problem
When Fin is enabled using Chat Simple Deploy, and a welcome message is set e.g. “Hi! I’m Fin”, the first line of the conversation email is always Fin’s welcome message.
As a result, the subject line of the conversation email notification is always Fin’s welcome message, rather than the customer’s question. This causes all conversation email notifications to have the same subject line, making it difficult for customers to quickly scan their inbox and identify the correct support conversation.
Scope
This change is only applicable for user initiated conversations when Fin is enabled using Chat Simple Deploy.