We'd like reviewed conversations (in Monitors) actually feed back into the AI agent's training.
Right now review scores and reviewer comments just sit in the record with no way to use them to improve the AI agent's future responses other than updating our content (which is a manual process).
The review data, the score AND the comments should be used as a training signal so the AI agent gets better based on real feedback from our team instead of having us manually update our content and snippets, which is very time-consuming.
Comments are an important part because they could tell the model what’s wrong. Most of Fin’s mistakes are small but impacful nuances that don’t require an article or snippet update of its own.
There should be a way to directly tell the model what it got wrong and what should have said instead during the review process rather than having our team update our content.
Submitted
Use Review Scores and Comments (Monitors) to Train AI Agent
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