If a certain message is sent, or a certain tag is a applied to a message sent, it would be great if we could have an automated workflow in the background that applies a macro.
Alternatively, being able to use shortcuts in a workflow could also work.
E.g. the # character allows us to quickly open up macros.
If the note was applied like this, then the chat could update with the macro?
Any way to auto-insert a macro based on certain conditions would be awesome.
+3Hi
Jennifer here from Intercom
Thanks for this suggestion 🙌
Whenever we do release new features, we announce them on the Product Changes page too, so I would recommend keeping an eye there.
+1It would be great. Thanks for your advice
Similar idea: having a repository of canned responses/macros that can be referenced in workflows instead of having to add the full message. That would be easier to read a workflow and easier to update messages with having to update workflows each time.
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
