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Verbatim feedback section on articles

Related products:Knowledge & Help Center
  • June 7, 2023
  • 3 replies
  • 59 views

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Would really find it useful to have users reading an article to be able to leave a a comment when they click on a reaction.

The comment wouldn’t be public but only be accessed in the article editor in feedback section like we have for views, conversations and reactions.

You could then click on it and see a list of written feedback for that article and who left that feedback.

 

(We don’t want to enable the option to automatically start a chat when clicking 😞)
 

 

3 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • June 12, 2023
NewUnder review

Jana
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  • Active User
  • June 26, 2023

I agree! We have custom bots that react to each emoji feedback, but I can see that not all clients even see that separate message. It would be more user friendly for them to have everything in one place.


Jennifer K
Intercom Team
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  • Intercom Team
  • February 28, 2024

Hi @Oliver Cook 

Our product team are considering this for the roadmap