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Version History & Rollback for Internal Articles

Related products:Knowledge & Help Center
  • August 26, 2026
  • 1 reply
  • 45 views

I’d like to request to add version history capabilities for internal knowledge base articles, allowing content owners to track changes over time, view previous versions, compare edits, and restore an earlier version when needed.

Currently this functionality exists for Public facing articles (version history, highlighting changes when comparing). 

 

    1 reply

    • Jorge O.
    • New Participant
    • September 2, 2026

    This is a vital and necessary feature. The fact that snippets auto-save while you’re working on them, rather than being saved after user confirmation that it’s ready to be saved, runs the risk of accidentally overwriting necessary data that can’t be recovered unless users make a copy of it before editing, which is not a great workaround. That’s catastrophic if the data can’t be recovered after an auto-save. 

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