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Views that are consistent for the full team

Related products:Core Inbox
  • July 25, 2024
  • 7 replies
  • 65 views

It would be useful to have a standardised view setting that can be applied across all team members. We frequently utilise shared views as part of our daily workflow, and having a consistent view would enhance our productivity.

Additionally, it would be beneficial to have a view filter that automatically adjusts to the 'current' user. This means when User A accesses the view, they would see their tickets, and the same would apply for other team members. This personalised filter would greatly optimise our ticket management system.

7 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • July 25, 2024

Hi @Smartr365 

Jennifer here from Customer Support 😊

Thanks for this feedback 🙌

I’ll pass this on to our Product Team and keep my fingers crossed for you 🤞


Jennifer K
Intercom Team
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  • Intercom Team
  • July 25, 2024
NewDiscussion ongoing

As a Ops / developer playing with Intercom API, this feature is really a QUICK WIN and can take only half an hour to be build.

Is it possible to see it live ASAP?

Thanks


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Seria muito útil está opção de aplicar visualizações padrões, principalmente pensando em equipes grandes.


  • New Participant
  • September 27, 2024

I spend lots of time to help every single team member to have the proper view & columns to be efficient…
It will be huge! Please, allocate some resource to these kind of core feature, yes AI is nice but...


thepaultucker
  • New Participant
  • January 9, 2025

Add me to the list of folks really needing this in the day-to-day. Let me know if you need a beta tester! 😊


  • New Participant
  • March 18, 2025

We would love to have this feature as well - it would really help us increase the controls around our systems, especially since we used outsourced Support teams for different levels. Being able to ensure a team automatically gets a set of views auto-assigned would be super!