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Views that are consistent for the full team

Related products:Core Inbox

It would be useful to have a standardised view setting that can be applied across all team members. We frequently utilise shared views as part of our daily workflow, and having a consistent view would enhance our productivity.

Additionally, it would be beneficial to have a view filter that automatically adjusts to the 'current' user. This means when User A accesses the view, they would see their tickets, and the same would apply for other team members. This personalised filter would greatly optimise our ticket management system.

7 replies

Jennifer K
Intercom Team
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Hi @Smartr365 

Jennifer here from Customer Support 😊

Thanks for this feedback 🙌

I’ll pass this on to our Product Team and keep my fingers crossed for you 🤞


Jennifer K
Intercom Team
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New→Discussion ongoing

As a Ops / developer playing with Intercom API, this feature is really a QUICK WIN and can take only half an hour to be build.

Is it possible to see it live ASAP?

Thanks


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Seria muito útil está opção de aplicar visualizações padrões, principalmente pensando em equipes grandes.


I spend lots of time to help every single team member to have the proper view & columns to be efficient…
It will be huge! Please, allocate some resource to these kind of core feature, yes AI is nice but...


thepaultucker

Add me to the list of folks really needing this in the day-to-day. Let me know if you need a beta tester! 😊


We would love to have this feature as well - it would really help us increase the controls around our systems, especially since we used outsourced Support teams for different levels. Being able to ensure a team automatically gets a set of views auto-assigned would be super!