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Voice Records

Related products:Messenger
  • October 27, 2023
  • 6 replies
  • 108 views

It would be amazing if you could add a voice recording feature to your chat. This addition would enable us to assist our clients 'on the go', providing them with tailor-made, audio responses.

Thank You!

 

P.S - 

I am very aware of the fact that you have a Beta version, please don’t mention it in your answer..

6 replies

  • Connector
  • November 9, 2023

So excited that this is “planned”! This would also be very helpful to our team - especially if a user can record and send us a voice memo. We have a lot of users that feel like they can’t explain themselves via text so always want to call us and “explain” what they need. It would be easiest for all of us if they could record and send a voice memo from the messenger (any screensharing app is way too complicated for many of our users). Thank you!


  • New Participant
  • November 20, 2023

And send the transcription! It would be great!!!


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  • Connector
  • September 23, 2024

Yes!! This is 2024, let’s get with the times and get voice notes! Whatsapp has had this since 2013!!


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  • Connector
  • October 7, 2024

This has been planned for 11 months, what’s the ETA?


Paul D
Intercom Team
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  • Intercom Team
  • November 14, 2025

Hi ​@Yuval Biton - 

The messenger now supports voice transcriptions!

https://www.intercom.com/help/en/articles/12098515-using-voice-transcription-in-the-messenger


Paul D
Intercom Team
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  • Intercom Team
  • November 14, 2025
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