Voice-to-Text Functionality for Chat Input | Community
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Voice-to-Text Functionality for Chat Input

Related products:Messenger
  • April 25, 2025
  • 4 replies
  • 44 views

It would be incredibly helpful to have a voice-to-text feature built directly into the chat interface. This would allow users to dictate messages using their microphone, making it faster and more convenient to respond—especially in situations where typing isn’t ideal. A simple button to activate voice input could greatly improve accessibility and efficiency for all users. I’d love for the team to consider this as a future enhancement to the chat experience.

4 replies

Paul D
Intercom Team
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  • Intercom Team
  • November 14, 2025

Hi ​@Elma Zejnilovic - The messenger now supports voice transcriptions!

https://www.intercom.com/help/en/articles/12098515-using-voice-transcription-in-the-messenger


Paul D
Intercom Team
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  • Intercom Team
  • November 14, 2025
SubmittedReleased

  • Author
  • New Participant
  • November 16, 2025

Hi ​@Paul D that’s amazing! Can we have it available for agents too?


Paul D
Intercom Team
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  • Intercom Team
  • November 17, 2025

Currently that would still be a feature request. If you haven’t already, you can upvote that request in this other post. 👍