When Fin AI resolves a conversation have the option to assign it to an inbox | Community
Skip to main content
Submitted

When Fin AI resolves a conversation have the option to assign it to an inbox

Related products:Fin & AI
  • July 21, 2025
  • 0 replies
  • 8 views

Current problem: As of now, when Fin resolves a conversation it’s not possible to assign it to a corresponding team (team based on language, product, etc.) This affect reporting and also it’s harder to navigate when ALL Fin conversations are “unassigned”. 

Solution: Using workflows, enable that after Fin resolves a conversation it’s possible to automatically assign it to the corresponding team.