Current problem: As of now, when Fin resolves a conversation it’s not possible to assign it to a corresponding team (team based on language, product, etc.) This affect reporting and also it’s harder to navigate when ALL Fin conversations are “unassigned”.
Solution: Using workflows, enable that after Fin resolves a conversation it’s possible to automatically assign it to the corresponding team.
Submitted
When Fin AI resolves a conversation have the option to assign it to an inbox
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