We have a workflow set up to create a ticket when customers choose certain options when talking to Fin. Sometimes customers choose the wrong option (despite us making them as clear as possible, the customer can’t always know what causes the issue).
This means we have a ticket open for one thing, but the problem is actually another, and this makes it very difficult to track issues with different products.
Why are we still not able to change a ticket type once it’s set? Anyone else think this would be a useful feature?
