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Workflow changes should be effective immediately

Related products:Core Inbox
  • September 18, 2025
  • 0 replies
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Pamela Van Gasse
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When changing workflows, the changes are only active for conversations that were created after the change.
This is an issue. Suppose a major issue was found in the workflows, affecting multiple conversations and tickets. There is no way to solve that issue for the current/existing conversations and tickets, only for new ones.