Workflow that can update customer tickets when linked tracker tickets are updated. | Community
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Workflow that can update customer tickets when linked tracker tickets are updated.

Related products:Workflows
  • March 31, 2025
  • 1 reply
  • 28 views

It would be massively beneficial to enable the ability to create a workflow that can update a customer ticket when a linked tracker ticket is updated. I spoke to Karsten about this in chat and was informed he would submit a feature request for this. 

    1 reply

    This is absolutely critical. This should be limiting any customer support team from accurately handling their bug tickets. How can anyone automate this process with Jira when they:
    1. Cannot link multiple Intercom customer tickets with 1 Jira ticket?
    2. Tracker ticket status updates coming from a workflow based on the Jira ticket update cannot be pushed to the associated customer tickets?

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