Currently you cannot trigger a workflow off a change in a teammate’s status. We are facing issues with our BPO team when a teammate’s status is Away, and their conversations are reassigned. The BPO team (and new team members) assign the comm to the previous assignee.
It would be great if we could trigger a note that would appear on the conversation to make it very clear to internal agents why the conversation has been reassigned.
Hi
This is a great idea, I can bring this to the R&D to see if this is something we can implement.
I’ll also convert the post to a feature idea which will put some eyes on this.
Whenever we do release new features, we'll announce it on the Product Changes page, so I'd recommend keeping an eye here!
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