It would be good to have trigger based on attribute update setup or change.
It would be proper way to set SLA by on attribute type and priority and make escalation actions.
Submitted
Workflow triggered by conversation attribute change
+3- Intercom Team
Hi
Jennifer here from Intercom
Thanks for all of these suggestions, I will pass them on to our teams.
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.