Hello support,
We are running into a recurring issue where intercom occasionally drops attachments. We are able to download the attachment only by going to the actual email that’s sent, but not through the intercom app itself. See attached screenshot. The file in this example was 1mb in size.
We appreciate any help you can provide.
+8
Accessing unsupported attachment file types
I wonder if Intercom just updated that language but hasn’t updated the documentation yet -- not sure usually it shows something a little different:
I also conferred with my colleague Fin who had a similar sentiment, we both may be wrong about this -- let’s see!
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