The Inbox list can be sorted (in ascending or descending order) by some colums but not others (e.g. Company, Ticket Type, Team). I was wondering whether there’s a reasoning behind such discrepancy.
Additionally, I’m unable to change the position of the User column, which always sits at the left-most position on the list, despite being of little interest to us, while I can freely reorder any other column.
Best answer by Sean M
Hi there, Seán here from the Intercom engineering support team 👋 how are you doing today?
That’s a great question, you’re right, not all columns in the Inbox list currently support sorting or repositioning. This is by design for now, as some columns (like Company, Ticket Type, and Team) rely on data that can be complex to sort efficiently or consistently across all tickets.
As for the User column, it’s fixed to the left since it’s treated as the primary reference point for each conversation, but I completely understand how that might not suit every workflow.
Did you know that you can also check if this feature has been recorded on our Product Wishlist in our Community? You can search and upvote existing requests or create new requests 🙌 Check out the quick guide on how the Product Wishlist works here. Note that you must be logged into the Intercom Community to access the Wishlist. You can log in with SSO or log in as a guest at the top right of the page.
Thanks a lot for calling this out, your input really helps us shape future updates 🙌
Hi there, Seán here from the Intercom engineering support team 👋 how are you doing today?
That’s a great question, you’re right, not all columns in the Inbox list currently support sorting or repositioning. This is by design for now, as some columns (like Company, Ticket Type, and Team) rely on data that can be complex to sort efficiently or consistently across all tickets.
As for the User column, it’s fixed to the left since it’s treated as the primary reference point for each conversation, but I completely understand how that might not suit every workflow.
Did you know that you can also check if this feature has been recorded on our Product Wishlist in our Community? You can search and upvote existing requests or create new requests 🙌 Check out the quick guide on how the Product Wishlist works here. Note that you must be logged into the Intercom Community to access the Wishlist. You can log in with SSO or log in as a guest at the top right of the page.
Thanks a lot for calling this out, your input really helps us shape future updates 🙌
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