Did you know that most voted product ideas have the highest chances to be reviewed for consideration and potential implementation by the product team?
The top 20 most-voted community ideas will now officially be considered as inputs to the product roadmap, so make sure to share upvotes for the ideas you’d like
Besides the number of votes, there are other factors taken into consideration like complexity, impact, reach and alignment with the strategic roadmap.
What happens after you submit your Idea?
When you Submit your Idea, and it begins to pick up activity (votes and comments), you will also notice the status of the ideas changing. If you check the Idea Pipeline, you will be able to see the roadmap of the community product ideas.
Whenever you get a new comment and status change of the idea you submitted, you will get notified via email, so you never miss an important update on that.
Here’s what each status means:
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Submitted: New ideas from users, with or without replies.
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Planned: Ideas that are on the product roadmap.
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In Beta: Features are available for beta testing, some limitations may apply.
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Released: Ideas that are live and ready for all users.
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Similar Functionality: Existing features that are close to your suggestion.
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Archived: Ideas over 12 months old or with 0-2 upvotes, no longer actively considered.
Join the Beta Group 
If you are an Intercom customer with an active subscription, make sure to join the
Beta Group to keep up to date with upcoming betas and get exclusive beta access via the community.