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Product Wishlist Guide

Product Wishlist Guide
Diana Tripac
Intercom Team
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  • Senior Community Program Manager @Intercom
  • 150 replies

Did you know that most voted product ideas have the highest chances to be reviewed for consideration and potential implementation by the product team?

The top 20 most-voted community ideas will now officially be considered as inputs to the product roadmap, so make sure to share upvotes for the ideas you’d like👍
 

💡Besides the number of votes, there are other factors taken into consideration like complexity, impact, reach and alignment with the strategic roadmap.

 

What happens after you submit your Idea?👀 


When you Submit your Idea, and it begins to pick up activity (votes and comments), you will also notice the status of the ideas changing. If you check the Idea Pipeline, you will be able to see the roadmap of the community product ideas.

Whenever you get a new comment and status change of the idea you submitted, you will get notified via email, so you never miss an important update on that.

Here’s what each status means:

  • Submitted: New ideas from users, with or without replies.

  • Planned: Ideas that are on the product roadmap.

  • In Beta: Features are available for beta testing, some limitations may apply.

  • Released: Ideas that are live and ready for all users.

  • Similar Functionality: Existing features that are close to your suggestion.

  • Archived: Ideas over 12 months old or with 0-2 upvotes, no longer actively considered.


Please Note 💡
 

On occasion, planned features may be delayed or dropped. As is typical with roadmaps, changes can occur throughout the six-month cycle. While we are confident in delivering the product improvements outlined, the scope, shape, and release dates of these solutions may evolve as we learn and iterate during the development process. In rare cases, some planned features may be deprioritized and considered for future updates.


Join the Beta Group 🎁


Once you reach the Innovator level in the Intercom Community, as a customer with an active subscription, you can join the Beta Group and get exclusive access to product betas. For more details, check out this link.
 

3 replies

Hello, I needed help with an increase of content I am able to upload in PDF form. Currently it seems we are allowed only 100 PDFs. However, we need an increase to 1000 PDFs (I was told that was the limit and I had to put in a request for the Product Team). 

Our Company has lots of collateral when it comes to Case Studies, Articles, Presentations, Product Information, Product Knowledge and Industry specific Conferences. Our website alone has a few hundred items as Resources. 

Are you able to increase our limit for PDFs?


mateusz.leszkiewicz
Intercom Team
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Hi ​@Khurram Mughal, It’s Mat from the Support Engineering Team 😀

Can you please reach out to us via Intercom Messenger to discuss this change in your subscription?


  • New Participant
  • 1 reply
  • January 29, 2025

Dedicated "Knowledge/Collection" for REACT installs (or Messenger Installs) 

To be able to support users with explicit Real Time Support only pertaining to customers either configuring our products and services, or automating, editing, etc etc would be a huge customer service benefit. It's a mutual benefit for not only us as an APP or Web Product/Service provider, but also to our customers. Knowing they have real time instant gratification support is always desired.

But the moreover for the company provider will likely get 5 star reviews, increase retained customers and encourage quicker implementations and DAU/MAU. I hope many agree this is a game changer solution. 

It's important that this is a Dedicated Collection. They are already an active customer and don't need the full corpus of the "Knowledge" to be there, just the help tobget to using ASAP, avoid ambiguity of what is being asked to convoluted the support with unneeded/unimportant info.

At that point they will only be asking for support that speeds up onboarding, implementing and benefits if our solutions and the customers expectations to get their ROI much more effectively and efficiently. 


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