Did you know that most voted product ideas have the highest chances to be reviewed for consideration and potential implementation by the product team?
The top 20 most-voted community ideas will now officially be considered as inputs to the product roadmap, so make sure to share upvotes for the ideas you’d like
Besides the number of votes, there are other factors taken into consideration like complexity, impact, reach and alignment with the strategic roadmap.
What happens after you submit your Idea?
When you Submit your Idea, and it begins to pick up activity (votes and comments), you will also notice the status of the ideas changing. If you check the Idea Pipeline, you will be able to see the roadmap of the community product ideas.
Whenever you get a new comment and status change of the idea you submitted, you will get notified via email, so you never miss an important update on that.
Here’s what each status means:
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Submitted: New ideas from users, with or without replies.
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Planned: Ideas that are on the product roadmap.
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In Beta: Features are available for beta testing, some limitations may apply.
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Released: Ideas that are live and ready for all users.
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Similar Functionality: Existing features that are close to your suggestion.
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Archived: Ideas over 12 months old or with 0-2 upvotes, no longer actively considered.
Please Note
On occasion, planned features may be delayed or dropped. As is typical with roadmaps, changes can occur throughout the six-month cycle. While we are confident in delivering the product improvements outlined, the scope, shape, and release dates of these solutions may evolve as we learn and iterate during the development process. In rare cases, some planned features may be deprioritized and considered for future updates.
Join the Beta Group 
Once you reach the Innovator level in the Intercom Community, as a customer with an active subscription, you can join the Beta Group and get exclusive access to product betas. For more details, check out this link.
