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Workflow based on teammate status

  • February 5, 2025
  • 2 replies
  • 103 views
I

It would be useful if we can use teammate’s statuses in workflows https://i.imgur.com/M3TIH6q.png

For example, teammate sets his status to “on lunch” and each client he was talking to gets automated message  something like “I have a lunch break now and will be back in an hour. If you still have any questions, leave them here, I'll check them and return to you with a reply. Or kindly create a new chat, so one of my colleagues can help you.”

Best answer by Paul Byrne

Hi ​@Immortal  👋 

This is a nice idea and really emphasises great support communication.

I encourage you to check our Product Wishlist in the Intercom Community here. You can:

  • Search for similar feature requests
  • Upvote existing requests to show demand
  • Create a new request if one doesn't exist
  • Share your specific use case in the comments

Thanks for contributing more great idea :)

Paul Byrne
C

2 replies

C
  • Christina S
  • New Participant
  • February 6, 2025

I was about to try to implement this too. Very good idea.

Paul Byrne
Intercom Team
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  • Paul ByrneIntercom Team
  • Intercom Team
  • Answer
  • February 9, 2025

Hi ​@Immortal  👋 

This is a nice idea and really emphasises great support communication.

I encourage you to check our Product Wishlist in the Intercom Community here. You can:

  • Search for similar feature requests
  • Upvote existing requests to show demand
  • Create a new request if one doesn't exist
  • Share your specific use case in the comments

Thanks for contributing more great idea :)

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