Workflow based on teammate status

Question

It would be useful if we can use teammate’s statuses in workflows https://i.imgur.com/M3TIH6q.pngFor example, teammate sets his status to “on lunch” and each client he was talking to gets automated message  something like “I have a lunch break now and will be back in an hour. If you still have any questions, leave them here, I'll check them and return to you with a reply. Or kindly create a new chat, so one of my colleagues can help you.”

Paul Byrne · Accepted Answer

Hi ​@Immortal 👋This is a nice idea and really emphasises great support communication.I encourage you to check our Product Wishlist in the Intercom Communityhere. You can:Search for similar feature requestsUpvote existing requests to show demandCreate a new request if one doesn't existShare your specific use case in the commentsThanks for contributing more great idea :)

Christina S · Answer

I was about to try to implement this too. Very good idea.

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded