Two Community Office Hours this week.
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Fin Office Hours: Every Monday, focused on Fin success, plus Q&A about Fin and Intercom Helpdesk. These sessions help customers get the most out of Fin and optimize their Helpdesk setup.
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Procedures & Data Connectors Office Hours: Every other Thursday, focused on procedures and data connectors.
See below the key takeaways & recordings for each:
Fin Community Office Hours - Key takeaways
- Customers are moving from initial Fin adoption into more advanced workflows.
- Strong interest in escalation guidance, including hardcoding messages and communicating expected response times.
- Customers want to avoid duplicate messages when Procedures hand off through Workflows.
- Demand for best practices to make advanced Fin workflows reliable and polished during rollout.
Big theme: Customers want confidence that advanced Fin workflows deliver consistent, predictable escalation experiences.
Watch the recording here
Register for the next weekly event taking place every Monday here.
Procedures & Data Connectors Office Hours
31 attendees, 2 breakout rooms, 2 Community Experts, 1 Fin SA, Fin team.
- Customers explored conditions, preview sessions, standalone data connectors, Fin context, content guidance and channel-specific use cases.
- Strong interest in approval flows, connector-triggered actions, subscription logic, multi-channel CSAT and keyword-based routing.
- Questions focused on authentication, large datasets, caching, PIM integrations and early issue detection.
Engagement remained high, with most attendees staying through the full session and in their breakout rooms.
Big theme: Customers are moving from exploring Procedures and Data Connectors to designing real production workflows that drive decisions, routing and escalation.
Watch the recording here
Register here for the next Fin Procedures & Data Connectors Office Hours.