Script links not opening correctly in intercom messages | Community
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Question

Script links not opening correctly in intercom messages

  • February 2, 2026
  • 1 reply
  • 9 views

Hey everyone, I’m running into something odd when sharing longer urls inside intercom chats. For example, when I drop something like https://blxfruitscript.com/redz-hub-blox-fruits-script/ into a reply, sometimes it doesn’t preview properly or users say it doesn’t open on mobile. Could this be related to link formatting, security filters, or message length limits?

I’m also wondering if this behavior changes when links are inside automated replies or bots compared to normal agent messages. Any tips on making sure links stay clickable and reliable for users?

1 reply

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  • Intercom Team
  • February 6, 2026

Hey ​@killian9848, some links won’t preview or may open via an interstitial on mobile if the domain is considered risky by safe‑browsing lists. That extra step can look like “the link doesn’t open.” This is expected for untrusted links. Also long, raw URLs and missing Open Graph tags also cause “no preview” or odd wrapping (especially on mobile).

If the issue is only happening with long URLs try adding them as hyper links instead and see if the issue persists.