Looking for an experienced consultant to help build and optimize Intercom chatbot solutions for customer support automation and lead generation. Need expertise in conversational AI design and Intercom platform integration.
Requirements:
- Experience with Intercom's Resolution Bot and Custom Actions for automated customer interactions
- Knowledge of conversation flows, intent recognition, and fallback scenarios for complex customer queries
- Understanding of Intercom's Messenger integration, help desk workflows, and CRM data synchronization
- Ability to design multilingual chatbots with personalization and user segmentation
- Familiarity with Intercom's API for custom integrations and third-party tool connections
Remote work preferred. Please share relevant Intercom chatbot implementation experience and approach to conversational AI optimization.