There are spacer elements in this email. Why do they seem to be removed for some recipients?

  • 14 October 2022
  • 1 reply

How can we make our emails more consistent in their look with space under our logo. The images below are the same email as received by two different users. Thank you!

with spacer 

missing spacer


Best answer by Paul M11 18 October 2022, 19:04

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Userlevel 1

Hey @anita h​  👋 Paul here from Intercom Customer Support!


This is actually a known issue on our end and our engineers are currently working to get this fixed. If you open a conversation with the team we can add it to this case and let you know when there are updates.


Thank you very much for flagging this with us! 🙏