How do you keep your FAQ and knowledge base accurate releases after releases?

Victor Leibovici · 2024-08-29T15:25:14+00:00

It’s the second time I encounter the same pain-point at a company: keeping our help center’s articles accurate as our release cadence accelerates. Our doc is becaming outdated. We create new articles for new features, but we’re always lacking the resources to update existing content impacted by those changes. That’s problematic because our product is available on iOS, Android, and the web, with small but important differences across platforms. To make things even worse, we are based in the EU and support three languages. The discrepancies between these languages became substantial, leading to increased support tickets…

How do you keep your FAQ and knowledge base accurate releases after releases? | Community

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