Knowledge

I feel as if not too long ago, I was able to filter my article by tags and search for a keyword. When I searched for the keyword, it would only bring up the articles that correspond with the tag I filtered for.  Now when I search for an article, I don't have the option to filter by tag. I can either sort all my articles by tag or search for an article by keyword. Anybody experiencing the same thing?

Is it possible to embed an image inside a paragraph? If so, how?

I want to be able to send links of our Intercom Help Articles by attaching them in the body of an email to an external person. The problem is they have to have access to our platform first before the link will provide them with the article. Isn't there a way to send a help article without granting someone access to our product where our help desk lives? Like straight from intercom itself and not the solution we've linked Intercom to?

How do i turn on auto correct on intercome

We are looking to collect emails from a landing page whilst we complete the main website. Are we able to collect those emails to add to our Intercom mailing list?

The user can see the article title, but when selected, the article screen goes blank. I have checked article and messenger settings to make sure everything is set up correctly. What am I missing?

Navigating around our Intercom Articles is not easy, finding what you're looking for is mostly predicated on the search bar bringing the right article to the front. We'd like to show the organization and natural hierarchy of our Collections and Articles to users as they browse our support docs. Seeing this in a side menu is very common in Knowledge Management systems like Gitbook or Archbee or tools like Notion or ClickUp (see an example below).  Is there anyway that I could visually show users how our docs are organized so they can navigate it easier? Could this be done in Intercom or through the App Marketplace?

Hi everyone, I'm trying to find a workaround for the next use case:I need to collect feedback on why a customer didn't like a help center article. So if they responded :'( or :I to the inserted survey, we can ask them WHY it wasn't useful.I don't want to trigger a chat.

Is it possible to see the answer right below the title of the article instead of having to click into the article?

Is there a way to see articles in Mobile format while editing in the backend? i.e. I don't want to login to my HC on my mobile phone, I want to see the formatting etc before publishing in the article editor, in mobile format.

How can i target articles by region? Do users need to be logged in to target them by region? We have set up custom domains for articles, including SSL. As per https://developers.intercom.com/installing-intercom/docs/set-up-your-custom-domain#section-how-to-configure-ssl-with-aws When we try to target articles to regions it seems to work for users already logged in but the article does not show up for users from that region if not logged in (or as they go to log in).  We can see the filtering does something... note the figure of 11,376 people who can see it.  But if we vpn to that region as a user from that region we cannot view the article. By resetting/removing the targeting/filter (to be "Everyone can view") we can view the article.  We want to be able to target articles by region, not just whether they are logged in currently. What is the best way to target articles by region?

On our help center we have articles that have been rewritten and changed url, the link of the old articles is still available on some sites. The link of the old articles redirects to the new one. The problem is that on some links we end up with 4 redirects before reaching the right page. Is it possible to change this behavior?Exemple : https://docs.wooclap.com/faq-en/1-getting-started/do-the-participants-have-to-create-an-account/p> Screen of redirections :

The developer docs explain how to set up SSL for a Help Center using Cloudflare or AWS (CloudFront). However, we really wanted to use Google Cloud for this since the rest of our product (GQueues) is built on that platform. We couldn’t find any documentation on how to do this so I spent a few days diving deep and figuring this out. The process is rather involved, so I decided to write up all the steps in a blog post in case anyone else is setting up SSL for their Help Center and also wants to use Google Cloud. Here it is, with all the details explained:https://www.gqueues.com/blog/how-to-configure-ssl-for-your-intercom-help-center-custom-domain-with-google-cloud Hopefully this saves you some time! And if you get stuck on any step, feel free to reply – I’m happy to help troubleshoot 😀   

I want customers to click a button in an Intercom Article and for the custom bot to launch. Currently, if I create a button within an Intercom article e.g. CLICK HERE TO REGISTER INTEREST, it forces me to enter a URL. When the article is live and in testing, when I click the button, the bot launches, but it also takes me to wherever the URL leads (or refreshes the page if using current page URL) and makes the Intercom Widget transparent and loses its formatting.  Any ideas?

The Articles report shows "Opportunities" (search terms with no results), but we would like to see all searches, including what results (if any) were returned. This would help us understand better how our Help Center is being used, what topics are most important to our users, and whether our articles adequately address the searched topics. Do you provide a way to get this information?

LinkedIn link in the Help Center footer hits a LinkedIn auth wall. Any tips on how to get around that?

I'd like to insert some PDFs into an article in my Help Center (and create a new collection with these articles for specific users on our site) - is it possible?

My company's logo is different in each language bceause it includes text. I can only upload one logo for my help centre. Is there a workaround to display a different logo image for each language? I suspect the answer is NO and if so, can this be added as a new feature enhancement! Thx :-)

When creating collections and articles in Intercom, the description areas have a very limited amount of characters they will take or show. They work like so:The description area at the top of an article only allows 100 characters, and shows them all.The description area at the top of a collection lets you put in as many characters as you want, but will only show about the first 80 characters. As you enter the characters there is no word wrapping.I would love to have a lot more characters be allowed to be entered and shown. Is there anyway to:Change the number of characters one can enter in the article description and have the text wrap? Up to 600 characters would be great.Change the number of characters one can enter in the collection description and have the text wrap? Up to 600 characters would be great. I'm not finding anywhere this can be changed, but I'm wondering if I'm just missing it?

I have setup CNAME details and everything correctly for showing Knowledge Base on my custom domain. When I load the page, I see my logo in browser but page is white with text on 'Not found': Why do I see this?

Hey there! We have quite a lot of articles in our help center and I have been tasked with organizing them in a way that makes it easier for my team and our customers to find relevant articles. I made a Google sheet and plan to list all the articles (separated by collection) and then determine if they need a new title/subtitle to ensure they have the correct key words included. I am wondering if anyone out there has had to take on a project like this and if you have any advice or suggestions for a more efficient way. Thanks!

I've created a bunch of code blocks in my help article with carefully formatted whitespace. When I save the article the whitespace is stripped. I'm talking specifically about whitespace to the left of content. This: " some-command"Becomes:some-command I had to quote the first example because the help center does the same snipping...When I edit the article the whitespace is back! How can I keep it in place for viewers of the article?

How can I put a table in the body of my article?

Let's say I have a help center article (Example 1) that includes a link to another help center article (Example 2) If at some point I retire Example 2 to draft status, this means the link to the article in Example 1 would no longer work. Is there an easy way to identify when retiring an article if it has been linked to from other articles? I'm trying to avoid building and maintaining an internal database with all articles that include links to other articles and cross-referencing whenever we retire an article.

Top of the Help center, there is services logo (or text) and text that contain service URL. I don't know how to change. so could you plz tell me how to do it??