Backdate articles on Newsfeed | Community
Skip to main content
Answered

Backdate articles on Newsfeed

  • Apr 26, 2023 7:24 PM UTC
  • 8 replies
  • 820 views

I’d love to know if we can backdate news items. We’re going to migrate a bunch of news articles over from Pendo. Will they all look like they shipped on the same day, or can we make it look like they came out when they came out?

Best answer by Racheal

Hey @Carmen McGrady Racheal from the support engineer team here👋 

 

I'm afraid at the moment, there isn't anyway to backdate your News items, so they will all be dated for the day you posted them. However, i will pass the feedback to our product as feature request! 😊

View original

      8 replies

      Racheal
      Intercom Team
      Forum|alt.badge.img+7
      • RachealIntercom Team
      • Customer Support Engineer
      • Answer
      • May 2, 2023 12:34 AM UTC

      Hey @Carmen McGrady Racheal from the support engineer team here👋 

       

      I'm afraid at the moment, there isn't anyway to backdate your News items, so they will all be dated for the day you posted them. However, i will pass the feedback to our product as feature request! 😊

      • Cathy Sparkes
      • New Participant
      • Nov 24, 2023 12:21 AM UTC

      This would be really useful for me also

        Alex Panagis
        • Alex Panagis
        • New Participant
        • Apr 20, 2024 11:34 AM UTC

        @Racheal Hey! Has any further consideration been given to this? This would really drive adoption of the news feed on our team – at the moment, it is hard to consider expanding our use of it without this. 

        Jacob Cox
        Intercom Team
        Forum|alt.badge.img+5
        • Jacob CoxIntercom Team
        • Sr. Technical Support Engineer
        • Apr 28, 2024 10:11 PM UTC

        @Alex Panagis There haven’t been any recent changes to this behavior. I don’t know of any current plans to add this functionality, but that doesn’t mean it won’t be available down the road. I just don’t see it on our roadmap at the moment.

        Jacob | Sr. Technical Support Engineer at Intercom
        Aminda Villamagna

        It would be SO helpful to have this feature!! We want to use News but not being able to backdate or change the order of the feed is a blocker.

        This is a big thing blocking us from adopting “News” too although increasingly also a bit concerned whether this and other “non AI” features are being developed/prioritized at all...

        Piling on here: Please could backdating News items be added to the product roadmap? ​@Racheal ​@Jacob Cox 

        • jorritTC
        • New Participant
        • Sep 11, 2025 6:11 AM UTC

        Just bumping this. It would be very helpful and a real plus to start using the News function.

         

        Terms & ConditionsAccessibility statement