Has anyone tried implementing context-sensitive help in your product like how Intercom uses its help articles and customizes the Learn button drop-down?
Answered
Context-sensitive help using Intercom help articles
+1Best answer by Colleen Weatherall
AFAIK, Intercom doesn’t provide this functionality for us. We have hard-coded links in our app to specific articles to get the same result, but it’s not ideal since it’s manual. I’d prefer it if Intercom gave us the option to display context-sensitive content in the widget.
AFAIK, Intercom doesn’t provide this functionality for us. We have hard-coded links in our app to specific articles to get the same result, but it’s not ideal since it’s manual. I’d prefer it if Intercom gave us the option to display context-sensitive content in the widget.
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.