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Links in posts opening new tabs

  • Sep 7, 2023 11:46 PM UTC
  • 3 replies
  • 790 views

At the moment if I add a link to my posts it opens in a new tab, which opens in a logged out state. This is a pretty poor experience for the customer. Is there a way for the link to open in the same window?

Best answer by Racheal

Hey @MessagesĀ Racheal from the support engineer team herešŸ‘‹Ā 

Ā 

We don't have a way to manually define whether aĀ linkĀ opensĀ inĀ the currentĀ tabĀ or a new window right now, but I'll submit this as a feature request so our product team sees it's something you're eager to be able to manage!Ā 

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3 replies

Racheal
Intercom Team
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  • Customer Support Engineer
  • Answer
  • Sep 12, 2023 12:39 AM UTC

Hey @MessagesĀ Racheal from the support engineer team herešŸ‘‹Ā 

Ā 

We don't have a way to manually define whether aĀ linkĀ opensĀ inĀ the currentĀ tabĀ or a new window right now, but I'll submit this as a feature request so our product team sees it's something you're eager to be able to manage!Ā 


  • New Participant
  • Apr 26, 2024 6:35 AM UTC

Our company is also very interested in having this happen - with articles and with enlarging images.


  • New Participant
  • Jan 7, 2025 12:00 AM UTC

This is very important for our support team. I’ve submittedĀ an IDEA for this:Ā 


Please UPVOTE if you’d like to see this feature.