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Answered

Set Visibility for KB Sections?

  • July 21, 2026
  • 2 replies
  • 52 views
L

Is there a way to create a new KB section and set visibility to be hidden to end users/customers)?

 

Use case: I need to create a new section and add articles to it (to work ahead on my timeline) and change the visibility of the section to show for customers when the features related to the kb section is live. 

Best answer by Aleksei O

Hi ​@Layla Stone 👋 You can create a separate folder for these articles, create a Fin Audience, and then bulk-change the audience for these articles when they are ready to be released or/and move their folder. 

    2 replies

    C
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    Yes, create a new collection, then write your articles and assign them to that section, but leave them in draft form. You’ll then see them within your KB’s structure, clearly identified as drafts.

    Aleksei O
    Super User ✨
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    • Aleksei O
    • Super User
    • Answer
    • July 22, 2026

    Hi ​@Layla Stone 👋 You can create a separate folder for these articles, create a Fin Audience, and then bulk-change the audience for these articles when they are ready to be released or/and move their folder. 

    Book a free call with me here: https://cal.com/alexeyox/30min
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