Stopping the Messenger using links to articles in a disabled help center | Community
Skip to main content
Answered

Stopping the Messenger using links to articles in a disabled help center

  • Aug 15, 2023 5:51 PM UTC
  • 2 replies
  • 211 views
Cyn
  • Cyn
  • New Participant

I need to know how to stop the Messenger sending links to articles in the disabled help center. Do I have to go in and delete all of those articles? We have a new help center elsewhere and do NOT want those links going out.

Best answer by Milan

Hello @Cyn simply turn off the Basic bot that does this - go to Automation > Basics and then find “Suggest help articles” and make sure it is OFF for both Users and Leads. 

 

 

View original

    2 replies

    Milan
    Top Expert ✨
    Forum|alt.badge.img+7
    • Milan
    • Top Expert
    • Answer
    • Aug 16, 2023 11:31 AM UTC

    Hello @Cyn simply turn off the Basic bot that does this - go to Automation > Basics and then find “Suggest help articles” and make sure it is OFF for both Users and Leads. 

     

     

    Intercom certified partner | Sovaolo.com
      Cyn
      • Cyn
      • Author
      • New Participant
      • Aug 16, 2023 11:59 AM UTC

      Thank you @Milan!

      Terms & ConditionsAccessibility statement